So, Robert checked out flights to go down to SoCal over Memorial Day. He selected a flight that met his schedule and budget and made arrangements with Travelocity to fly down.
Sounds easy, right ? Simple.
But, noooo. My loving man decided that he would use a certain credit card, which will not be named here. The credit card is accepted in a GREAT deal of places, but NOT by the particular airline that offered the flight that he had requested. If the website had MENTIONED this, that would have been fabulous, but, unfortunately their software engineers (or upper management) are apparently dedicated to churning out steaming piles of software that only appears to work.
He received a confirmation email. Good.
He received an email that told him that his card had been charged. Good.
Three days LATER, however, he got a phone call. *cue ominous music*
The person on the other end of the call told him TODAY that the card he had chosen is not accepted by [ airline ] and, thus, he would have to rebuy the flight. At a cost of more than TWICE the original price. Whu ?
Why exactly was he not told when he booked the flight via a software dialog window ? Good question.
Why did it take THREE days for him to be told about this oh. . . bait and switch sound about right ? (Yes, I said bait and switch. And I meant it.)
Why exactly did he get a call JUST within the four week lead time period which forced the flight to be { exorbitant freaking amount of money } instead of the { relatively inexpensive upgrade } that would have been possible OUTSIDE that four-week period ?
I have no answers except to say this -- and you can quote me:
1) We will not be doing business with Travelocity again
2) For the amount of time on hold, I think we should get frequent flier miles just to reimburse him for the minutes, and
3) I am not usually quite this irritated, but. . .are you kidding ?
Thoughts ?
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